1. Information We Collect

When you use our AI Chatbot Service, we may collect the following types of information:

• Personal Information: Name, contact details, address, and identification numbers when voluntarily provided
• Conversation Data: Messages and queries you send to our chatbot
• Technical Information: IP address, browser type, device information, and usage patterns
• Service Usage Data: Information about how you interact with our services

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our chatbot services
• Responding to your queries and providing assistance
• Processing applications and service requests
• Maintaining service security and preventing misuse
• Analyzing usage patterns to enhance user experience
• Complying with legal and regulatory requirements

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is stored on secure government servers within India
• Access to personal information is restricted to authorized personnel only
• We use encryption and other security technologies to protect data transmission
• Regular security audits and updates are conducted
• Data retention policies are followed as per government guidelines

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• With other government departments for service delivery purposes
• When required by law or legal process
• To protect the rights, property, or safety of citizens and government
• With your explicit consent for specific purposes

5. Your Rights

As a citizen, you have the following rights regarding your personal information:

• Right to Access: Request information about data we hold about you
• Right to Correction: Request correction of inaccurate personal information
• Right to Deletion: Request deletion of your personal data (subject to legal requirements)
• Right to Information: Access information under the RTI Act, 2005
• Right to Complaint: Lodge complaints about data handling practices

6. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Ensure website security

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide the requested services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain service quality and security

Data retention periods are determined based on the nature of information and applicable laws.

8. Children's Privacy

Our services are designed for general public use. We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have collected such information, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes through our website or other appropriate means.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

• Data Protection Officer: info@digisevazpakola.org
• Phone: **********
• Address: Zilla Parishad Office, Civil Lines, Akola - 444001